jbajje Privacy Policy

jbajje is a reliable and secure platform for online gaming enthusiasts in Bangladesh. We believe your personal information is your asset, and keeping it safe is our primary responsibility. The purpose of this privacy policy is to clearly inform you of what information jbajje collects, why it collects it, how it is used, and what level of protection is provided.

We use SSL encryption, secure servers, and modern data protection technology to provide the highest level of security for your information. jbajje never sells your information to third parties or shares it without permission.

This policy has been prepared in accordance with applicable laws and data protection guidelines in Bangladesh. We will notify you in advance of any changes.

jbajje collects various types of information to operate the platform. The type of information collected depends on how and for what purpose you use the platform.

2.1 Registration and Account Information

When creating an account or logging in, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Username and password (stored in encrypted form)
• National ID card or other identity document details (for KYC verification)
• Address and residential information

2.2 Financial Information

Financial information is required to process deposits and withdrawals. jbajje processes payments via bKash, Nagad, Rocket, Upay, and bank transfer. Information collected in this regard includes:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Usage and Activity Information

Information collected automatically while using the platform:

• IP address and device information
• Browser type and operating system
• Time and duration of website visits
• Game play history and betting activity
• Cookies and session data
• Log file information

2.4 Communication Information

When you contact our support team (via live chat or email), the details of that conversation may be stored so that better service can be provided in the future.

jbajje uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized activities. Information is used for the following reasons:

3.1 Account Management and Verification

Information is used to properly manage your account, to verify age (21 years or older), and in the KYC process to confirm identity.

3.2 Payment Processing

Financial information is required to complete deposits (minimum ৳300) and withdrawals (minimum ৳500). Withdrawals are generally processed within 15 minutes to 2 hours.

3.3 Platform Improvement and Personalization

By analyzing your preferences and usage patterns, we improve the platform experience and recommend relevant games and offers for you.

3.4 Security and Fraud Prevention

User information is used to ensure platform security, and to detect and prevent fraud and improper activity.

3.5 Legal Obligations

To comply with applicable laws and regulations, certain information may need to be disclosed at the request of a regulatory authority or by court order.

3.6 Responsible Gaming Support

User gaming behavior is monitored to identify unusual or risky patterns, and support is provided when needed. This is part of our responsible gaming commitment.

jbajje gives the highest priority to the security of your information. We use industry-standard technology and practices to ensure data protection.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Secure Servers: Firewalls and secure servers are used for data storage.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
• Two-Factor Authentication: A two-layer security system is in place to prevent unauthorized access to your account.
• Regular Security Audits: Platform security is regularly checked and evaluated.

4.2 Data Retention Period

Information is retained while your account is active and for as long as necessary to fulfill applicable legal obligations. After an account is closed, certain information may be kept for a defined period for specific legal reasons.

Cookies and similar technologies are used on the jbajje website to improve your browsing experience and help the platform function properly.

5.1 Types of Cookies

• Essential Cookies: Essential for operating the core functions of the platform — maintaining login sessions, ensuring security, and so on. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language preference or login details.
• Analytics Cookies: Collect anonymous data to understand how users are using the platform and to improve the service.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform functions to not work properly.

jbajje does not sell your personal information. We are very cautious about sharing information and it is only shared with third parties in specific circumstances:

6.1 Payment Service Providers

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking services to complete transaction processing. These organizations follow their own privacy policies.

6.2 Game Software Providers

Limited information necessary for operating the software of game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may be shared.

6.3 Legal Requirements

Information may be disclosed when required to comply with applicable law, by court order, or upon a valid request from a government authority.

6.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you before such a change takes place.

As a user of the jbajje platform, you have the following rights regarding your own information:

7.1 Right to Access Information

You can find out what information jbajje holds about you at any time. To do so, please contact our support team.

7.2 Right to Correct Information

If there is any error in your stored information, you can request that it be corrected. Having accurate information is important for the security of your account.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Object to Data Processing

In certain cases you may object to the processing of your information, particularly where it is being used for direct marketing.

7.5 Right to Data Portability

You may request to receive your information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team via live chat or by email at [email protected]. We will respond to your request within a reasonable time after receipt.

The jbajje platform is intended only for those aged 21 or older. We do not knowingly collect information from any person under the age of 21.

An age verification process is in place during registration. If we become aware that information about a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child has registered on our platform, please contact us at [email protected].

jbajje may update this privacy policy periodically as needed. Reasons for changes may include:

• Introducing new services or features
• Legal or regulatory changes
• Security improvements
• Business changes

For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after a change will be considered as your consent to the revised policy.

The date of the most recent update to this policy will always be shown at the top of the page. Contact us to receive a copy of a previous version.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below. The jbajje support team provides service in Bengali 24/7.